Criticisms of outsourcing1

（By freelance Chinese translator li – English to Chinese translation or Chinese to English translation services - website localization– based in Harbin，China）

Public opinion
There is a strong public opinion regarding outsourcing (especially when combined with offshoring) that outsourcing damages a local labor market（当地的劳务市场）. Outsourcing is the transfer of the delivery of services which affects both jobs and individuals. It is difficult to dispute that outsourcing has a detrimental effect on individuals who face job disruption（职业受损） and employment insecurity（就业不稳定）; however, its supporters believe that outsourcing should bring down prices, providing greater economic benefit to all. There are legal protections in the European Union regulations called the Transfer of Undertakings (Protection of Employment，就业保障). Labor laws in the United States are not as protective as those in the European Union. A study has attempted to show that public controversies about outsourcing in the U.S. have much more to do with class and ethnic tensions（阶级和种族的紧张关系） within the U.S. itself, than with actual impacts of outsourcing.

Failure to realize business value
The main business criticism of outsourcing is that it fails to realize the business value（商业价值） that the outsourcer promised the client.

Language skills
In the area of call centers end-user-experience（终端用户体验） is deemed to be of lower quality when a service is outsourced. This is exacerbated（加剧） when outsourcing is combined with off-shoring to regions where the first language and culture are different. The questionable quality is particularly evident when call centers that service the public are outsourced and offshored.