English Chinese translation sample-Criticisms of outsourcing 3
(By freelance Chinese translator li – English to Chinese translation or Chinese to English translation services - website localization– based in Harbin,China)
Staff turnover
The staff turnover(人员转移,人员流动)of employee who originally transferred to the outsourcer is a concern for many companies. Turnover is higher under an outsourcer and key company skills(关键技能) may be lost with retention outside of the control of the company.
In outsourcing offshore there is an issue of staff turnover in the outsourcer companies call centers. It is quite normal for such companies to replace its entire workforce each year in a call center. This inhibits(抑制) the build-up of employee knowledge and keeps quality at a low level.
Company knowledge
Outsourcing could lead to communication problems(沟通问题) with transferred employees. For example, before transfer staff have access to broadcast company e-mail informing them of new products, procedures etc. Once in the outsourcing organization the same access may not be available. Also to reduce costs, some outsource employees may not have access to e-mail, but any information which is new is delivered in team meetings.
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